How to drive Uber(Ola, DiDi), Security Camera's Importance.

Uber account deactivated.

Uber account disabled ?

Uber has one of the worst rating system. #Uber Drivers and #Riders both abuses rating system, however #Uber Driver is more at risk of losing job as Uber is biased towards their customers. I have heard many stories and I have experienced my self as well that if customer reports a false complaint then #uber would believe it without doing any investigation and deactivate #Uberdriver's account.

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Uber driver story about Uber rider's false complaints.

Once an Uber rider filed a false complaint against my friend that his car was broken down during the trip, however my friend's car is very new, has nothing wrong with it. Uber deactivated his account without doing any investigation. My friend told me that He picked up that passenger from Bankstown and the passenger asked my friend to stop and wait at the service station. The passenger was having a chat with his friends at servo and he was giving something to them from his bum bag. My friend had been waiting for 30 minutes and the passenger didn't return so he waved to the passenger and asked him to come back. The passenger came back angrily and started yelling at him saying "you are getting paid for waiting so what's the problem? My friend replied Uber doesn't pay much for waiting or for trip duration. The passenger got back into the car and was dropped off to his final destination, after the trip the passenger falsely reported that my friend's car was broken down during the trip. Uber believed the passenger's claim and deactivated my friend's Uber driver account. After spending 40 minutes in that trip my friend just got paid $19. He didn't have any evidence to prove that his car didn't break down during the trip.

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I had a similar experience when a passenger got into my car and he was not wearing a mask. He may have been scared that I will report him to Uber for not wearing a mask, so what he did he filed a false complaint against me that I was not wearing a Mask. I got a warning from Uber that my account will be deactivated if next time someone else reports similar complaint against me. In fact I had been wearing a mask all the time however I didn't have any evidence to prove it.

I learnt from above incidents that I need to install security camera with audio recoding inside my car. As next time someone may falsely accuse me for sexual assaults.

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Conclusion

I would suggest drivers to invest into some good quality reliable security cameras with audio recorder and install them inside your car properly to record every events and that will save you from a lot of trouble. Also stick a warning sign about security camera inside your car.